Cohort Cancellation & Refund Policy

Oasis Head Spa Academy understands that unforeseen circumstances may affect a student’s ability to attend scheduled cohort training. To ensure fairness and protect the time and resources committed to each cohort, the following cancellation policy applies to all cohort registrations.

For purposes of this policy, the applicable cancellation period is determined by the number of calendar days between the date Oasis Head Spa Academy receives the written cancellation request and the scheduled cohort start date. The cancellation date is not counted; the scheduled cohort start date is counted. The following periods do not overlap:

1. Cancellations More Than 30 Days Before the Scheduled Cohort Start Date

Cancellations received 31 or more calendar days before the scheduled cohort start date are eligible for a refund, subject to any applicable administrative fees or other terms disclosed at the time of registration.

2. Cancellations 15–30 Days Before the Scheduled Cohort Start Date

Cancellations received exactly 30 days before the scheduled cohort start date, or between 15 and 30 calendar days before the scheduled start date, are subject to a 50% nonrefundable cancellation fee. The remaining 50% of the tuition paid may be applied as a credit toward a future Oasis Head Spa Academy cohort training. The credit must be used for a future cohort and is subject to availability and scheduling.

3. Cancellations 14 Days or Fewer Before the Scheduled Cohort Start Date

Cancellations received exactly 14 days before the scheduled cohort start date, or at any time within the 14 calendar days immediately preceding the scheduled start date, are 100% nonrefundable. No refunds, credits, or transfers to future cohorts will be provided.

4. No-Shows and Failure to Attend

Failure to attend the scheduled cohort without prior written notice will be treated as a cancellation received within 14 days of the scheduled start date. No refund or credit will be issued.

5. Cancellation Notice

All cancellation requests must be submitted in writing to Oasis Head Spa Academy at theoasisheadspa1@gmail.com. The date the written cancellation request is received will determine which cancellation terms apply. For clarity, a request received exactly 30 days before the scheduled cohort start date falls under the 50% nonrefundable cancellation fee described in Section 2. A request received exactly 14 days before the scheduled cohort start date is 100% nonrefundable under Section 3.

6. Acknowledgment and Agreement

By registering for a cohort with Oasis Head Spa Academy, the student acknowledges and agrees to the terms of this cancellation policy.

Oasis Head Spa Academy reserves the right to make reasonable schedule adjustments when necessary. If the Academy cancels a cohort, students will be offered appropriate options for a refund or transfer to a future cohort.

Thank you for choosing Oasis Head Spa Academy. We appreciate your understanding and commitment to your professional training.